
Contact Us
Contact Us
Kraft Music customer service is here to help every step of the way— from purchasing to troubleshooting, we've got you covered. Our staff doesn't keep you waiting. We respond to every message within one business day. Give us a call, send us a message with the form below, or chat with us today!
Kraft Music is open to retail customers across the country by web, phone, email, and chat. Although our headquarters is closed to the public, curbside pickup is available for our local customers. We are open to vendors by appointment. Please check our Headquarters page for more information.
Phone Hours
- Mon - Fri: 10am - 6pm (CT)
- 800-783-3368
Order Pickup
- Please call for assistance
- Mon - Fri: 8am - 3pm (CT)
- 9935 S. Oakwood Park Dr.
- Franklin, WI 53132
Call Us
- 800-783-3368 Toll Free
- 414-858-9700 Local
- Fax: 414-858-9770
What Customers are Saying
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I haven't experienced customer service like this in forever. I will be coming back to Kraft for any future needs. Thanks again for a fabulous instrument and superb service.
Eddy, Alabama -
Just wanted to take minute and let you know I was impressed with the speed of delivery of my order. I used your 800 number...your salesman was personable, knowledgeable and professional. Again, thank you for your speedy delivery of the HOME ESSENTIALS BUNDLE.
Bonnie, Michigan -
Hey, your service was great. I received all that I wanted in perfect condition and really quick. Yes, it exceeded my expectations since the beginning when I saw those great bundles available.
Maer, Utah -
Just wanted to let you know that I am thrilled with my piano! I can’t believe I got the whole package for such a great price.
Angela, Nevada -
Kraft Music made shopping and ordering clear and simple by putting together some really nice bundles. Your website is friendly, easy to navigate and my order shipped promptly. I definitely recommend shopping with Kraft Music.
Paul, Texas -
Your company's service was outstanding. Shipping was prompt. Online shopping was great. Service certainly did exceed my expectations.
Glen, Washington -
The service and product is wonderful in every respect! Very helpful and even funny sales representative, impressively quick shipping, and great quality instrument. Our young daughter is very much enjoying it. Thank you for everything!
Jenny, New Mexico -
I'm very happy with the process and the service you provided. The piano is great! I wouldn't hesitate to refer you to others and to contact you for other needs. Thanks for everything!
Ellen, California -
My experience with Kraft music was great. Should I need anything else, I will definitely come back to Kraft Music. I will also refer anyone who is looking for music equipment to ya'll. Thanks so much.
Ryan, Louisiana -
It seems like in this day and age, few companies offer really good service. I would definitely recommend your company to others, and I would rate the service as exceptional.
Sherryl, Colarado
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45 Day Return Policy
All Kraft Music orders are protected under our 45 Day Kraft Music Guarantee.
RETURN POLICY -
Price Protection
If you find a better deal than what you see at Kraft Music, let us know! We would love the opportunity to earn your business!
KRAFT GUARANTEE -


Contact Us
Questions? Our expert Sales Advisors are ready to assist you.
800-783-3368
help@kraftmusic.com
YOUR MUSIC TECHNOLOGY STORE SINCE 1984