Sales Advisor Profiles - Briggs

Briggs (Michael Brigham)

Senior Customer Service Specialist
Joined Kraft Music September, 2005

E-Mail: mbrigham@kraftmusic.com
Direct Line: 414-858-4034

Briggs (Michael Brigham)

Senior Customer Service Specialist
Joined Kraft Music September, 2005

Instruments I play

Vocals, guitars, keyboards, and percussion.

On my playlist

Everything from Classical to Metal - The Beatles would have to be the best band, as if that even needs to be said!

Current musical projects

Conniption - Milwaukee thrash metal band.

Highlights of my musical journey

Picked up the guitar at the age of 13, and never went back.

Briggs, as described by his customers:

Briggs was great. He was super helpful not only via online chat initially, but also via the phone multiple times. He was great.
I am quite naive about pianos, but I did have a budget. The representative was patient and very helpful directing me towards an instrument that was on my list, but certainly not the most expensive. I am confident that it will give years of enjoyment.
Everything about him was awesome! Clear, friendly, knowledgeable! Just a great person to do business with! God bless him!
Michael Brigham (Briggs) provides one of the best service and help that any customer hopes to expect when dealing with a music retailer. His friendly demeanor and product knowledge reflects highly on Kraft Music and I must say that I'm totally impressed. Thank you.
Briggs (Michael) answered all my questions in a positive manner and he was friendly.
Briggs was fantastic! He was so patient with me and explained everything to me about various pianos. There are piano stores here in my local town of Dayton, OH but after my experience with Kraft Music and Briggs I decided to buy from you. Fantastic experience! WELL DONE!
Working with Briggs? Well, let me say I've never had a more pleasant conversation. He listened to everything I said and never said anything to hurt my feelings. His suggestions were made constructively. If I ever call Kraft again for whatever reason, I want to talk to him!
I must commend Briggs for his outstanding customer support. He helped me with an item that's difficult to find after he took the time to contact the manufacturer. All I can say is BRIGGS COMES THROUGH AND DELIVERS AGAIN! This is the type of service that keeps a customer not only happy, but loyal too. Thanks Briggs and Thank You Kraft Music.

What Customers are Saying

I haven't experienced customer service like this in forever. I will be coming back to Kraft for any future needs. Thanks again for a fabulous instrument and superb service.

Eddy, Alabama
Just wanted to take minute and let you know I was impressed with the speed of delivery of my order. I used your 800 number...your salesman was personable, knowledgeable and professional. Again, thank you for your speedy delivery of the HOME ESSENTIALS BUNDLE.

Bonnie, Michigan
Hey, your service was great. I received all that I wanted in perfect condition and really quick. Yes, it exceeded my expectations since the beginning when I saw those great bundles available.

Maer, Utah
Just wanted to let you know that I am thrilled with my piano! I can’t believe I got the whole package for such a great price.

Angela, Nevada
Kraft Music made shopping and ordering clear and simple by putting together some really nice bundles. Your website is friendly, easy to navigate and my order shipped promptly. I definitely recommend shopping with Kraft Music.

Paul, Texas
Your company's service was outstanding. Shipping was prompt. Online shopping was great. Service certainly did exceed my expectations.

Glen, Washington
The service and product is wonderful in every respect! Very helpful and even funny sales representative, impressively quick shipping, and great quality instrument. Our young daughter is very much enjoying it. Thank you for everything!

Jenny, New Mexico
I'm very happy with the process and the service you provided. The piano is great! I wouldn't hesitate to refer you to others and to contact you for other needs. Thanks for everything!

Ellen, California
My experience with Kraft music was great. Should I need anything else, I will definitely come back to Kraft Music. I will also refer anyone who is looking for music equipment to ya'll. Thanks so much.

Ryan, Louisiana
It seems like in this day and age, few companies offer really good service. I would definitely recommend your company to others, and I would rate the service as exceptional.

Sherryl, Colarado

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